Privacy Policy ecwin —
Your Data Fully Protected

1. Personal Data Collection

Ecwin collects your personal data when you interact with our platform in various ways. This data collection is necessary for us to provide you, as a player, with a safe, fair, and high-quality service.

Data is collected through the following methods:

2. Types of Data Collected

Ecwin collects two main categories of personal data:

Data You Provide Directly:

• Identity information: full name, identification card number, date of birth, gender.
• Contact information: email address, phone number, residential address.
• Financial information: bank account details, e-wallet numbers, transaction records.
• Verification documents: copies of MyKad, passport, or other KYC documents submitted.

Automatically Collected Data:

• Technical data: IP address, device type, operating system, browser type.
• Usage data: pages visited, session duration, login frequency.
• Gaming data: betting history, wins, losses, and game preferences.
• Location data: approximate location based on IP address for security purposes.
• Cookie data: user preferences and session information stored on your device.

3. Purpose of Data Use

The personal data we collect is used for the following purposes, and only these purposes:

• Account Management: Creating, verifying and managing your player account on the ecwin platform.
• Payment Processing: Processing deposits and withdrawals securely and accurately via your chosen payment method.
• Legal Compliance: Fulfilling KYC obligations, anti-money laundering (AML) compliance and reporting requirements under Malaysian law.
• Platform Security: Detecting and preventing fraud, unauthorised access and suspicious activity.
• Customer Support: Assisting you when you encounter technical issues, account enquiries or transaction problems.
• Service Improvement: Analysing usage patterns to improve the interface, user experience and game selection.
• Service Communications: Sending important notifications relating to your account, security and platform updates.
• Responsible Gaming: Monitoring gameplay patterns to identify players who may need assistance and offering appropriate support.

Ecwin does not use your data for third-party marketing purposes without your explicit consent. If you wish to receive promotional information from ecwin, you can opt in to notifications in your account settings.

4. Data Sharing with Third Parties

Ecwin understands that you trust us with your personal data, and we do not take that trust lightly. We do not sell, rent, or trade your personal data to any third party for their commercial gain.

However, in certain situations, we may need to share data with the following parties:

• Payment Providers: Banks, credit card companies, and e-wallet operators that process your financial transactions — only information necessary to complete the transaction is shared.
• Technology Service Providers: Companies providing hosting infrastructure, cybersecurity, and analytics services to ecwin — all such parties are bound by strict confidentiality agreements.
• Game Providers: Gaming companies such as Pragmatic Play and PG Soft that provide games through the ecwin platform — data sharing is minimal and subject to data protection agreements.
• Law Enforcement Agencies: If required by a court order, Malaysian law or directive from a relevant government agency.

5. Data Storage & Security

Ecwin uses a multi-layered security infrastructure to keep your data safe at all times:

• All data is stored in data centers compliant with ISO 27001 standards, with both physical and digital security controls in place.
• Data is encrypted at rest using AES-256 and in transit using TLS 1.3.
• Data backups are performed automatically and stored at a separate, secure location.
• Enterprise-grade intrusion detection systems (IDS) and firewalls monitor all inbound and outbound traffic 24 hours a day.

Data Retention Period:

• Active account data is retained for the duration your account is active and for 7 years after account closure for audit and compliance purposes.
• Financial transaction records are retained for 7 years in accordance with Malaysian legal requirements.
• Customer support communication logs are retained for 2 years.
• Temporary cookie data is cleared when the session ends or according to your browser settings.

6. Use of Cookies

Ecwin uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored in your web browser or on your device.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, session verification, and security. These cookies cannot be disabled.
• Functional Cookies: Saving your preferences such as language, display settings and login details (if you select "remember me").
• Performance Cookies: Collecting anonymised data on how you use the platform to help us identify and resolve issues.
• Analytics Cookies: Helping us understand overall usage patterns for continuous platform improvement.

You can manage your cookie settings through your web browser at any time. However, disabling certain cookies may affect the functionality of the ecwin platform.

7. Your Rights as a User

Under Malaysia's PDPA 2010, you have the following rights regarding your personal data held by ecwin:

To exercise any of the above rights, submit a written request to the ecwin data protection team via email at [email protected]. We may require identity verification before processing your request.

8. Protection of Children's Data

The ecwin platform is intended for individuals aged 18 and above only. ecwin does not knowingly collect personal data from individuals under the age of 18.

Parents or guardians who suspect their child may have registered on ecwin are urged to contact our support team immediately.

9. Links to Other Platforms

The ecwin platform may contain links to third-party websites or applications in certain contexts, such as game providers or payment methods. ecwin is not responsible for the privacy practices of those platforms.

We recommend reading the privacy policy of any third-party platform before providing your personal data to them. The ecwin Privacy Policy applies only to data collected through the ecwin platform itself.

10. Changes to This Privacy Policy

Ecwin reserves the right to update or amend this Privacy Policy at any time to reflect changes in our privacy practices, legal requirements, or platform enhancements.

When significant changes occur, we will:

• Updating the "Last Updated" date at the top of this page.
• Sending a notification to your registered email at least 7 days before changes take effect.
• Displaying a prominent notice on the ecwin homepage during the transition period.

Continued use of the ecwin platform after any Privacy Policy changes take effect will be considered your acceptance of the updated policy.

11. Contact Us Regarding Privacy

If you have any questions, concerns or complaints about how ecwin handles your personal data, we encourage you to reach out to us directly.

We are committed to responding to all privacy-related enquiries within 3 working days. For more complex issues requiring further investigation, we will notify you of the expected resolution timeline.